Privacy Policy for Heyvibe

Last Updated: April 26, 2025

This Privacy Policy describes how Heyvibe (“we,” “us,” or “our”) collects, uses, and shares your Personal Information when you use our AI-assisted feedback application (the “Service”). By accessing or using the Service, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect several types of information from and about users of our Service, including:

1.1 Information You Provide Directly:

Account Information: When you create an account, we may collect your name, email address, and password.
Feedback Data: The content of the feedback you provide, including text, audio, or video recordings (if supported by the Service), and any associated metadata.
Communication Data: If you contact us directly, we may collect your name, email address, phone number, the content of your communication, and any attachments.
Profile Information: You may choose to provide additional information for your profile, such as your role, industry, or other relevant details.
Payment Information: If you subscribe to a paid version of the Service, we or our third-party payment processors may collect your billing information, such as your credit card number and billing address.

1.2 Information Collected Automatically:

Usage Data: We collect information about how you use the Service, such as the features you access, the time and duration of your usage, and the actions you take within the application.
Device Information: We may collect information about the device you use to access the Service, including the device type, operating system, unique device identifiers, IP address, and mobile network information.
Log Data: Our servers automatically record information (“Log Data”) created by your use of the Service. Log Data may include your IP address, browser type, referring/exit pages and URLs, number of clicks, and how you interact with links on the Service.
Cookies and Similar Technologies: We may use cookies, web beacons, and other similar technologies to collect information about your browsing activities and preferences. These technologies help us to improve the Service and personalize your experience. You can control cookies through your browser settings.

1.3 Information from Third Parties:

We may receive information about you from third-party services if you integrate them with Heyvibe or if they refer you to our Service. This could include your name, email address, and other information depending on the third-party service and your privacy settings with them.

2. How We Use Your Information

We may use your Personal Information for various purposes, including to:

Provide and Maintain the Service: To operate, maintain, and improve our Service, including its features and functionality.
Process Feedback: To analyze and process the feedback you provide using our AI algorithms to generate insights and summaries.
Personalize Your Experience: To customize the content and features you see based on your usage and preferences.
Communicate with You: To respond to your inquiries, provide support, and send you important notices and updates about the Service.
Send Marketing Communications: With your consent, we may send you promotional emails about new features, offers, and other news about Heyvibe. You can opt-out of receiving these communications at any time.
Improve Our AI Models: To analyze anonymized and aggregated feedback data to improve the accuracy and effectiveness of our AI algorithms.
Ensure Security: To monitor and protect the security and integrity of our Service and prevent fraud and abuse.
Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.
For Research and Analytics: To conduct research and analyze trends in usage of the Service to improve user experience and develop new features.
Billing and Payments: To process payments and manage your subscription if you have a paid account.

We may share your Personal Information with third parties in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us in providing and operating the Service, such as hosting providers, payment processors, analytics providers, and customer support services. These providers are contractually obligated to protect your information.
Business Transfers: If we are involved in a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Service of any such change in ownership or control of your Personal Information.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal processes, such as a subpoena or court order.
Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Aggregated and Anonymized Data: We may share aggregated and anonymized data that does not directly identify you with third parties for various purposes, including research, analytics, and marketing.

4. Your Choices and Rights

You have certain rights regarding your Personal Information:

Access and Correction: You may have the right to access and update the Personal Information we hold about you. You can often do this through your account settings.
Deletion: You may have the right to request the deletion of your Personal Information, subject to certain exceptions.
Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions included in those emails or by contacting us directly.
Cookies: You can typically control cookie settings through your web browser. Please refer to your browser’s documentation for more information.
Data Portability: You may have the right to receive a copy of your Personal Information in a structured, commonly used, and machine-readable format.
Withdraw Consent: If we are processing your Personal Information based on your consent, you have the right to withdraw your consent at any time. The withdrawal of your consent will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.

5. Data Retention

We will retain your Personal Information for as long as necessary to provide you with the Service, fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the purposes for which it is processed.

6. Security

We take reasonable measures to protect your Personal Information from unauthorized access, use, disclosure, alteration, or destruction. These measures include technical, administrative, and physical safeguards. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

7. Children’s Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect Personal Information from children under 13. If we become aware that we have collected Personal Information from a child under 13, we will take steps to delete such information as soon as possible. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us.

8. International Data Transfers

Your Personal Information may be transferred to and processed in countries other than your country of residence, which may have data protection laws that are different from the laws in your country. By using the Service, you consent to the transfer of your information to these countries. We will take steps to ensure that your Personal Information is protected in accordance with this Privacy Policy and applicable legal requirements.

9. Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third-party websites or services. We encourage you to review the privacy policies of these third parties before providing any Personal Information to them.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our Service and updating the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Service after the posting of a revised Privacy Policy constitutes your acceptance of the changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected] Address: Keizersgracht 16 II, 1015 CP, Amsterdam

Thank you for using Heyvibe!

Privacy Policy